Hi, I'm Hannah,
a Virtual Expert specialising in the management of content, customers, & websites
​I help SMEs grow by managing their content, customers, and websites so they can stay focused on what they do best. From creating engaging content to nurturing customer relationships and increasing visibility, I handle the behind-the-scenes work that drives more business your way. I offer the broader skills of a team in a streamlined, tailored approach to help your business thrive.
What Can I Do For You?
I specialise in these services, but my skill-set extends far beyond them. So, If you have a task in mind that isn’t mentioned, feel free to ask—there’s a good chance I can help or point you in the right direction!
Content Management
Great content is more than words—it's about creating a strong, consistent digital presence that connects with your audience. I manage all aspects of content, from writing and visuals to scheduling and publishing, ensuring everything aligns with your brand's voice and goals. I can help you stay consistent by developing a strategic content plan, and also handle SEO, content audits, and regular updates to keep it all fresh and effective. I've got you covered if you want stress-free, high-quality content that builds trust and engagement.
Customer Management
Building strong customer relationships is at the heart of any successful business. I help you understand your customers, find them, and ensure they want to stick around. From managing CRM systems and analysing engagement to improving customer experience (CX) and support, I ensure every interaction feels personal and valuable. I also help with lead generation, qualification, and smart sales strategies—whether it’s upselling, cross-selling, or nurturing and growing relationships. Good customer management is a seamless journey that keeps your customers happy and invested in your brand.
Website Management
Your website is the backbone of your online presence—it needs to run smoothly and stay up to date to truly reflect your brand. I can handle everything from CMS updates and content publishing to performance audits and UX improvements. Whether coordinating blogs, optimising e-commerce, or ensuring your site is easy to navigate, I focus on keeping things seamless and user-friendly. I also track analytics to spot opportunities for better engagement and higher conversions. A well-managed website isn’t just functional; it actually works hard for you.
Some Of My Happy Customers!
Organised and Efficient
“Hannah spent four years expertly managing the launch and evolution of our digital SaaS tool. Highly organised and efficient, she ensured brand alignment, refined content, and led customer engagement, all contributing to the product’s success.×´
Darren H.
Dusted
Effective messaging
“Hannah took the time to understand our needs and helped us create clear, effective messaging for our brand. Additionally, she provided helpful feedback on our website content, demonstrating her expertise in this area.×´
Becky M.
Enablists
Invaluable input
"Hannah launched our monthly newsletter and blog, both of which are a great success. She also consults on marketing, sales direction, customer outreach, and engagement. Hannah has great ideas, and is committed to helping me grow my business. Her input is invaluable and she is a pleasure to work with."
Fiona D.
Yellow Tree Wellbeing